Five Simple Steps to Legendary Telephone Etiquette
“It’s the little things that make a customer interaction memorable.”
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Lessons Learned from the Staff Meeting
A trained eye and ear can tell much about an organization by listening to a weekly staff meeting…as a training provider we make it a point to as often as possible to attend our client’s staff meetings. This is one of the many reasons why the training and consulting we do actually sticks.
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A Ride in the General Manager’s Seat
Legendary Leadership, Service Edge, Service SkillKit, Transient Edge and Client Centered Sales training. Let’s see how they are doing with all the modules so far!
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Legendary Hotel Makeover Recipient Sees Dramatic Gains!
We’ve got some very exciting news coming out of the Legendary Hotel Makeover! Starwood Hotels and Resorts Worldwide announced that Four Points by Sheraton Biloxi (our Legendary Hotel Makeover winner) has climbed to be the third best in Guest Loyalty Composite scores out of the 107 hotels in the Four Points by Sheraton brand! Before
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Training Sessions Are Like A Box of Chocolates…
I was happy to be part of the hotel makeover project and work with the Four Points by Sheraton in Biloxi. In doing research about the hotel, I went to their website prior to my training session. This hotel is right on the Gulf of Mexico! What struck me right away is that when you
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It Only Gets Better From Here…
Written by Kristy Westfall-Moyer
It Only Gets Better From Here… Read More »
Anticipating the Legendary Moment
by Kristy Westfall Moyer
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Taking Learning Out of the Classroom and Into the Workplace
The second part to our service training is what we refer to as skill kit training. We provide managers and supervisors the tools to have a conversation about service with their staffs every day. Service isn’t something you can focus on for a day and move on, it needs to stay alive long after the
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