Client Archives - Signature Worldwide

Training Sessions Are Like A Box of Chocolates…

October 28, 2011 / Biloxi, Client, Client Centered Sales, Four Points Sheraton Biloxi, Gulf Coast, Hospitality, In-Action, Leader, Legendary, Makeover, Process, Rita DiPaolo, Support

I was happy to be part of the hotel makeover project and work with the Four Points by Sheraton in Biloxi. In doing research about the hotel, I went to their website prior to my training session. This hotel is right on the Gulf of Mexico! What struck me right away is that when you

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Preparing and observing training from an Account Manager’s view

October 26, 2011 / Amanda Herder, Biloxi, Client, Dave Hamilton, Hospitality, Hotel, In-Action, Module, Service, Service Edge, Signature Worldwide, Skill Kit, Training

Written by Amanda Herder

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Taking Learning Out of the Classroom and Into the Workplace

October 7, 2011 / Biloxi, Client, Holly Zoba, Hospitality, In-Action, Legendary, Makeover, Process, Service, Signature Worldwide, Support, Training

The second part to our service training is what we refer to as skill kit training. We provide managers and supervisors the tools to have a conversation about service with their staffs every day. Service isn’t something you can focus on for a day and move on, it needs to stay alive long after the

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Client

Training Sessions Are Like A Box of Chocolates…

Preparing and observing training from an Account Manager’s view

Taking Learning Out of the Classroom and Into the Workplace

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