Five Simple Steps to Legendary Telephone Etiquette
“It’s the little things that make a customer interaction memorable.”
A Ride in the General Manager’s Seat
With the announcement of our Legendary Hotel Makeover winner’s legendary gains, I wanted to have a chat with Kenny Glavan, General Manager of the Four Points by Sheraton Biloxi. His hotel has begun their training process and I wanted to check in to see how things were going so far – the good, the bad …
Legendary Hotel Makeover Recipient Sees Dramatic Gains!
We’ve got some very exciting news coming out of the Legendary Hotel Makeover! Starwood Hotels and Resorts Worldwide announced that Four Points by Sheraton Biloxi (our Legendary Hotel Makeover winner) has climbed to be the third best in Guest Loyalty Composite scores out of the 107 hotels in the Four Points by Sheraton brand! Before …
Legendary Hotel Makeover Recipient Sees Dramatic Gains! Read More »
Preparing and observing training from an Account Manager’s view
Written by Amanda Herder