Coaching for Performance
Coaching for Performance

Develop skills needed to offer effective, timely feedback to drive performance and motivate employees. Ideal for new managers and supervisors.

3 Free Mystery Shopping Calls
3 Free Mystery Shopping Calls

A special package designed for hospitality properties looking to grow reservation sales and drive legendary customer experience.

Instructor-Led Virtual Classroom
Instructor-Led Virtual Classroom

Virtual classrooms provide a cost-effective and flexible option especially ideal for teams in multiple locations.

Digital Lead Shops
Digital Sales Lead Conversion

Create Accountability Within Your Team Responsible for Securing Sales from the Web

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Get more from your sales and customer service training

You only have seconds to turn a conversation into a sale or transform a customer experience into a raving review. And while there are many options to equip your team with sales and customer service training and tools needed, the question is - are they delivering value?

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Assessment and Design

We start by conducting a thorough assessment of your current business situation, culture, team, responsibilities and performance.


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Training Programs

On-site training or virtual classrooms, instructor-led or self-paced, Signature's training programs are delivered in a fun, engaging, and inspiring way.


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Measurement and Reinforcement

Continual reinforcement improves long-term retention and a measurable ROI. This involves recurring check-ins, in-person refreshers, mystery shopping, ongoing role play and coaching sessions.


Case Study

Grand America Hotels & Resorts: Converting callers into clients

By learning to sell the value of the hotels with Transient Edge, The Grand America Hotels and Resorts saw a 17 percent increase in conversions for transient callers and subsequently rolled out Sales Edge training for all properties.

Our Clients

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Caesars Entertainment Logo
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Cummins Logo
Culligan Water Logo
CNHI Industrial
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Accor Logo
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Our Solutions

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Front Line Sales

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Capture more revenue and increase conversions through a tailored solution focused on making every interaction count. Since our founding, Signature Worldwide has helped clients develop the skill and confidence need to ask the right questions, sell the value of your business and ask for the sale.


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Front Line Service

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Improve customer satisfaction with training designed to help your front-line service team engage with customers to impact each experience, overcome challenging situations and ultimately improve referrals and reviews.


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Professional Sales

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Enhancing skills in prospecting, advancement, negotiation, closing and social selling in this comprehensive solution. Our professional sales programs are designed to empower sales teams to improve close rates, increase conversions and build long-lasting, profitable relationships.


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Give your managers and supervisors the tools they need to drive performance, provide clarity, increase motivation, and build trust through our coaching programs. Participants will feel confident in delivering timely and effective feedback to their team that drives results.


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Custom Content Training Solutions

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Need training you don't see? Signature Worldwide has worked in virtually every industry, all over the world, giving us the knowledge and skills needed to get results. With an experienced team to design solutions specific to your need and industry, customization can come in many forms based on your culture, strategy, KPIs or specific customer touch points you'd like to address or enhance.


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Mystery Shopping

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Maximize the potential of your team and increase your return on your investment. Signature Worldwide created its Mystery Shopping program to measure the long-term impact its training programs had on changing behaviors of customer service and sales teams. When combined with ongoing training, feedback and coaching, Signature Worldwide's Mystery Shopping will help you achieve training that sticks.


Our Experience

Global Customer Service and Sales Training for Hotels, Casinos, Equipment, Leasing and Multifamily Housing, and Senior Living

From Fortune 500 companies to leading global hotel brands, Signature Worldwide has provided sales and customer service training to more than 30,000 companies in more than 50 countries in virtually every industry.

Our Culture

Just as our training events are fun, inspiring and unique, so is our culture.

Contact Us

Ready to get more from sales and customer service training? Our proven process will set you up for success.

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