Training
REINFORCEMENT TRAINING REINFORCEMENT COMBATS THE FORGETTING CURVE
Adult learners will forget the information, skills or behaviors originally trained if reinforcement does not take place.
Why Do We Need to Reinforce?
There are many training companies out there that offer training. And, while they may do a satisfactory job delivering initial training, Signature Worldwide has world class results when it comes to providing initial skill and behavior development. But what we know is training does not stop there, because the forgetting curve is so prevalent in adult learning without reinforcement. Our proven process continues the training journey using reinforcement to ensure the skills learned are recalled and able to be applied to drive your business outcomes.
Signature’s “Path to Success” combating the forgetting curve is made up of four key elements: On-going Measurement; Coaching; Skill Refreshers; Driving Results to ensure training sticks.
ON-GOING MEASUREMENT
The first component of reinforcement we employ to ensure training sticks is ongoing measurement. Our on-going measurement will utilize various ways to measure the skills we have trained your team, which may include mystery shops and feedback tools that are reported on using our proprietary reporting system Ascend.
COACHING
The next element of our reinforcement provides in the moment coaching for your employees. Our experienced coaching team create opportunities for individuals to connect, review skills learned in the initial training and role play scenarios to help your employees practice skills they are developing through Signature's program.
SKILL REFRESHER
The third piece involved in our path to successful skill development focuses on spaced learning. This space learning comes in the form of instructor led training refreshers which can be delivered in person or virtually and can vary in length. We have refreshers that are 20- 30 minutes, and we have refreshers that can be of the half-day variety. We will build a skill refresher cadence that best fits your team’s availability and experience.
DRIVING RESULTS
The final part to our ongoing reinforcement is where your dedicated Signature account manager will regularly meet with your management team to review your employees’ performance relative to the skills trained and the business goals established at the beginning of our process. These meetings utilize engagement reports that track your teams progress and identify where there are opportunities to further develop skills to produce results.
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Proven Process Make the Difference
By putting Signature's Proven Process to work, our hotel customers realize higher call conversion rates, increased sales, improved customer satisfaction, and great referrals from guests.
