Training

Casino & GamingENSURE YOUR TEAM BRINGS THEIR "A" GAME WITH YOUR CUSTOMERS

Our industry-leading training programs help your staff create legendary customer experiences, resulting in happier guests who stay longer and play more.

Some of our casino & gaming clients include:

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Inspire Customers to Stay Longer, Play More

From the gaming floor to the casino restaurants, to the box office our training program encourages employees to embrace a customer-centric culture where your customers can be assured an exceptional experience. Signature’s casino training course teaches your staff how to provide world-class customer service that inspire guests to stay longer, play more, and enjoy your casino's activities.

Using Signature Worldwide's Proven Process for delivering exceptional customer service, our training program designed specifically for casinos will start your customer's experience off right from their very first interaction. We will train your team on how to connect with each customer, discover the customer's need, deliver legendary service and close the interaction in a memorable way. Once your team has gained these foundational customer service skills they will have a tremendous amount of confidence in their role in providing exceptional service, which will translate to raving fans of your casino.

Courses CREATE RAVING FANS OF YOUR CASINO

We have training solutions for all your needs: creating world-class customer interactions in all areas of your casino, from gaming floor to restaurants and bar to shows and amenities. If you have a hotel on property, we have hotel reservations training as well. Our solutions also include exemplary supervisor and manager skills development to ensure your management team is recognizing and reinforcing the right behaviors and customer interactions. We continually research customer service strategies to update our courses and meet with our customer's management teams to tailor our training content to align with your business objectives. Additionally, our experience and current involvement with the hospitality industry provides us unique insights into the changing habits and needs today's customers are seeking to enjoy their experience at your casino.

Testimonials Reasons to Love Us

See why our clients value what we do, in their own words.

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Signature Worldwide proved to be a phenomenal partner as we deployed a fundamental change to both how and where team members learn. From the beginning, they sought to understand our goals and objectives and followed with world-class expertise and capabilities every step of the way. Since our work together, our casino has gone on to deliver the best guest service results in our company’s history.

Vice President Total Service
Caesars Entertainment
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We like the training opportunities, feedback, and scoring program you have. It has helped to pinpoint our areas of training opportunities and provided an outsider’s view on the service we provide.

Department Manager
Pechanga Resort & Casino
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Proven Process Make the Difference

,By putting Signature's Proven Process to work, our casino customers realize greater levels of customer satisfaction, longer playing times, increased revenue, raving fans, and referrals.

The Proven Process Path to Success

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Ready to get more from sales and customer service training? Our proven process will set you up for success.

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