Casino & GamingENSURE YOUR TEAM BRINGS THEIR "A" GAME WITH YOUR CUSTOMERS
Our industry-leading training programs help your staff create legendary customer experiences, resulting in happier guests who stay longer and play more.
Some of our casino & gaming clients include:
Inspire Customers to Stay Longer, Play More
From the gaming floor to the casino restaurants, to the box office our training program encourages employees to embrace a customer-centric culture where your customers can be assured an exceptional experience. Signature’s casino training course teaches your staff how to provide world-class customer service that inspire guests to stay longer, play more, and enjoy your casino's activities.
Using Signature Worldwide's Proven Process for delivering exceptional customer service, our training program designed specifically for casinos will start your customer's experience off right from their very first interaction. We will train your team on how to connect with each customer, discover the customer's need, deliver legendary service and close the interaction in a memorable way. Once your team has gained these foundational customer service skills they will have a tremendous amount of confidence in their role in providing exceptional service, which will translate to raving fans of your casino.
Courses CREATE RAVING FANS OF YOUR CASINO
We have training solutions for all your needs: creating world-class customer interactions in all areas of your casino, from gaming floor to restaurants and bar to shows and amenities. If you have a hotel on property, we have hotel reservations training as well. Our solutions also include exemplary supervisor and manager skills development to ensure your management team is recognizing and reinforcing the right behaviors and customer interactions. We continually research customer service strategies to update our courses and meet with our customer's management teams to tailor our training content to align with your business objectives. Additionally, our experience and current involvement with the hospitality industry provides us unique insights into the changing habits and needs today's customers are seeking to enjoy their experience at your casino.
Casino Customer Service Training
This course gives employees across your gaming floor, shop, restaurant and bar staff the motivation and confidence they need to create legendary customer experiences.
Hotel Reservations Sales
Our goal is to motivate your employees to deliver legendary customer service to your guests by teaching them to ask the right questions, sell the value of your hotel and to ask for the reservation.
COACHING FOR PERFORMANCE
Develop managers and supervisors into confident coaches by providing the skills needed to offer effective, timely feedback to drive performance and motivate employees.
Testimonials Reasons to Love Us
See why our clients value what we do, in their own words.
Signature Worldwide proved to be a phenomenal partner as we deployed a fundamental change to both how and where team members learn. From the beginning, they sought to understand our goals and objectives and followed with world-class expertise and capabilities every step of the way. Since our work together, our casino has gone on to deliver the best guest service results in our company’s history.
We like the training opportunities, feedback, and scoring program you have. It has helped to pinpoint our areas of training opportunities and provided an outsider’s view on the service we provide.
Proven Process Make the Difference
By putting Signature's Proven Process to work, our casino customers realize greater levels of customer satisfaction, longer playing times, increased revenue, raving fans, and referrals.