Client Success Stories
Gregory Poole Equipment Company
Since the early 1950’s, Gregory Poole has been in business of providing sales and service of heavy construction and materials handling equipment in the state of North Carolina. From humble roots, the Poole family established themselves as a recognized leader in the equipment industry for more than 65 years.
Cummins provide sales, service, and parts for their clients around the world who have / use their state-of-the-art diesel and natural gas-powered engines for on-highway and off-highway use. The Cummins Western Canada division had identified some internal challenges which were causing division between management and front-line staff.
Mustang CAT provides parts, rental and service to customers in agriculture, forestry, heavy construction, heavy trucking, petroleum, waste management, marine, government and many other industrial markets. This landmark Texas company has 17 locations across the state and serves as a one stop shop for equipment rental and replacement parts.
Ohio Cat was looking for consistency across their organization and equipment rental business units. Their goal was to ensure their customers would receive the same legendary service regardless of which location they used. They understood that when the customer receives service exceeding their expectations, business will increase accordingly.
As a leader in the equipment rental industry, Milton CAT has the vision to be the best solution provider in the area when it comes to parts, rental, and service. To capture more business, they realized the need to develop longer- term customer relationships while incorporating personality to the transaction.
Training isn't a game of chance. It's a focused discipline, which requires our constant focus and attention to what is going right, and how we can further improve for our methods and for our clients. Read the Case Studies below to find out more about how we helped our clients rise to the challenge, and can help you as well!
Grand America Hotels & Resorts: Converting callers into clients
By learning to sell the value of the hotels with Transient Edge, The Grand America Hotels and Resorts saw a 17 percent increase in conversions for transient calls and subsequently rolled out Sales Edge training for all properties.
Kentucky State Parks: Delivering more experiences in their parks
Kentucky State Parks changed employee behaviors and gained more visitors with Signature's Transient Edge program. An increase in staff professionalism and motivation resulted in a 16 percent increase in conversion rates.
Gaylord Opryland Hotel: Increasing monthly sales over the phone
Gaylord Opryland implemented Call Center Edge and saw a direct and consistent correlation between improvement in Signature mystery shopping scores and increased monthly sales.
Quality Inn Northern Grand: Creating the great northern experience for every customer
The Quality Inn Northern Grand used Service Edge to educate all employees on their role in creating the guest experience, and subsequently was named Canadian Hotel of the Year by Choice Hotels.
Rio All-Suite Hotel & Casino: Increasing phone calls, increasing reservations
The Rio All-Suite Hotel & Casino used Casino Edge to increase reservations while receiving 44,000 less inquiry calls in the first quarter of the year, while also achieving 100 percent occupancy.
The Dorchester: Set the Standard and Importance of Training
With Resident Service Edge training, The Dorchester increased their employee satisfaction scores by 11% and their resident satisfaction score by 17% in just six months.
WaterColor Inn and Resort: Seeing diamonds in their customers eyes
WaterColor Inn and Resort achieved the AAA Four Diamond designation for its inn and restaurant, while also elevating the service levels to match property amenities.