Training

Hotel Industry CREATE LEGENDARY CUSTOMER SERVICE & SALES EXPERIENCES

Our industry-leading training programs develop legendary customer service skills for both front and back of the house functions at your hotel or resort, as well as convert inquiries into reservations and sales.

Some of our hospitality clients include:

Best Western Hotels & Resorts

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Create Legendary Customer Service & Sales Experiences

As the leader in hospitality customer service and sales training, Signature Worldwide has conducted programs for every major hospitality brand in the world. We've been providing training to the world's most renown and highly respected hotels, resorts, casinos and spas since we opened our door, which gives us unparalleled depth of knowledge in this highly specialized market. By applying our extensive experience in the industry, including a tenured group of trainers, we help global hospitality brands create legendary experiences by engaging and motivating their front-line sales and service staff.

Our programs give you the tools necessary to develop and execute customer service and sales skills with your team that drive improvements in occupancy, ADR, guest scores, as well as, group sales.

Courses MAKE THE MOST OF EACH CUSTOMER INTERACTION

We have training solutions for all your needs: reservations conversions, creating world-class guest interactions, in-person sales appointments, email prospecting, and even conducting cold calls. Our solutions also include exemplary supervisor and manager skills development to ensure your management team is recognizing and reinforcing the right behaviors and guest interactions. We continually research guest service and sales strategies to update our courses with the most effective content. Additionally, our experience and current involvement with the hospitality industry provides us unique insights into the changing habits of guests, prospects, influencers, and decision makers. These insights are captured and built into our focused training programs.

Testimonials Reasons to Love Us

See why our clients value what we do, in their own words.

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A major reason we continue with Signature Worldwide training is the constant reinforcement program. It has become our measuring stick for employee performance.

President
High Hotels
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Over the years your training programs have set the bar high and made our business a shining example of how to do things better to be “Best In Class”. We really appreciate how you have tailored these classes to fit the new climate we are living and selling in today. Looking forward to the next series and what we can deliver to our clients as we view the future and life beyond the pandemic.

Vice President of Sales & Revenue Generation
Emerald Hospitality
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I have worked with Signature for many years at all of my properties because they help my people feel and sound more professional on the phones, which helps us to sell more rooms. We are able to sell more rooms at a higher rate, which helps my hotels maintain the top spots in RevPAR index month after month. Whenever we open a new hotel, we always bring Signature in from the start.

Owner
Insignia Management
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Our program was designed especially for Pacifica. What makes it really effective is that it is in tune with our business needs. We didn't want some off-the-shelf training product.

Director of Training and Development
Pacifica Hotel Company
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Proven Process Make the Difference

By putting Signature's Proven Process to work, our hotel customers realize higher call conversion rates, increased sales, improved customer satisfaction, and great referrals from guests.

The Proven Process Path to Success

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Ready to get more from sales and customer service training? Our proven process will set you up for success.

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