Digital Inquiry ServiceDrive Sales Through Timely Effective Responses
Companies are realizing that a satisfied customer is not enough. Our industry-leading training programs are an organization wide approach to creating a customer service culture that turns satisfied customers into loyal customers.
Identify Opportunities to Ensure Prompt Follow-up with Inbound Leads
A Web Lead, or Internet Lead/Inquiry, is generated by a prospect proactively submitting information on a web form, requesting to be contacted. Web Leads must be ‘nurtured’ by sales professionals through a strategy which aims to engage, motivate, and convert a prospect to a customer. Effective sales response strategies involve sending multiple emails, calling the prospect, or texting them, depending on where the lead is at in the sales funnel. Some companies find it difficult to monitor these activities and ultimately evaluate a prospect’s experience.
Create Accountability Within Your Team Responsible for Securing Sales from the Web
Signature Worldwide is pleased to offer a service that can help assess the critical follow up communications from your sales professionals by submitting sample leads (using special Web Lead Alias Profiles) and tracking subsequent attempts to contact a prospect via email, phone (voicemail) and text. This is a great accompaniment to traditional lead management reporting to verify lead generation strategy compliance and quality of messaging for development opportunities. Signature’s service will also confirm key elements of the digital form submission experience.
Provide Customer Experience Enhancement Opportunities
If you want to see your employees delivering an elevated level of customer service, your managers and supervisors need to deliver the same level of service to your employees. Employees can only carry out their new skills if they are enabled and motivated by their management team. That’s why our program also includes a four-hour training program for managers and supervisors that builds on our service training by emphasizing what right looks like through timely feedback.
Digital Leads CONVERT MORE INQUIRIES INTO SALES
We have training solutions for all your needs: creating world-class customer interactions in all areas of your business, from those employees with direct customer contact to those who support your customer facing team. Our solutions also include exemplary supervisor and manager skills development to ensure your management team is recognizing and reinforcing the right behaviors and customer interactions. We continually research customer service strategies to update our courses and meet with our customer's management teams to tailor our training content to align with your business objectives. Additionally, our experience and partnerships across many industries provide us unique insights into the changing habits and needs today's customers are seeking to create immediate and lasting legendary experiences.
Testimonial From Pilot This Process Works Us
Colleagues have tested this and it works.
A major reason we continue with Signature Worldwide training is the constant reinforcement program. It has become our measuring stick for employee performance.
Over the years your training programs have set the bar high and made our business a shining example of how to do things better to be “Best In Class”. We really appreciate how you have tailored these classes to fit the new climate we are living and selling in today. Looking forward to the next series and what we can deliver to our clients as we view the future and life beyond the pandemic.
I have worked with Signature for many years at all of my properties because they help my people feel and sound more professional on the phones, which helps us to sell more rooms. We are able to sell more rooms at a higher rate, which helps my hotels maintain the top spots in RevPAR index month after month. Whenever we open a new hotel, we always bring Signature in from the start.
Our program was designed especially for Pacifica. What makes it really effective is that it is in tune with our business needs. We didn't want some off-the-shelf training product.
Culligan International SERVING OUR DEALERS
Our Director of Dealer Program Development believes this services will make a difference in driving sales through digital leads.