Training

Customer Service Exceed Your Customer’s Expectations

Companies are realizing that a satisfied customer is not enough. Our industry-leading training programs are an organization wide approach to creating a customer service culture that turns satisfied customers into loyal customers.

SOME OF OUR CUSTOMER SERVICE TRAINING CLIENTS INCLUDE::

Cummins

Friendly young African American concierge working at a reception counter giving room information to two guests checking into a hotel

Increase Customer Loyalty, Raise Customer Service Scores

Improve customer impressions and customer service scores when you use Signature Worldwide's Customer Service Training employee training program. Not your typical employee training, our Customer Service Training is a fun, unique and empowering training solution. First, this customer service training focuses on giving frontline and support staff the skills, motivation and confidence they need to make every customer experience an exceptional one.

Our Customer Service Methodology is the Perfect Guide for Every Customer Interaction

Signature's customer service training establishes a four-part approach to handling every customer interaction, and allows flexibility to tailor the interaction which fits your customer strategy. These four elements involving Connecting with the customer; Discovering their need; Delivering Value specific to the customer; and Closing the interaction in a legendary way. Executed properly this type of interaction will create raving fans of your customers.

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Female professional giving a high five to her colleague in conference room. Group of colleagues celebrating success in a meeting.

Feedback to Your Staff is Critical for World Class Customer Service

If you want to see your employees delivering an elevated level of customer service, your managers and supervisors need to deliver the same level of service to your employees. Employees can only carry out their new skills if they are enabled and motivated by their management team. That’s why our program also includes a four-hour training program for managers and supervisors that builds on our service training by emphasizing what right looks like through timely feedback.

Courses Drive Up Customer Service Scores And Increase Customer Loyalty

We have training solutions for all your needs: creating world-class customer interactions in all areas of your business, from those employees with direct customer contact to those who support your customer facing team. Our solutions also include exemplary supervisor and manager skills development to ensure your management team is recognizing and reinforcing the right behaviors and customer interactions. We continually research customer service strategies to update our courses and meet with our customer's management teams to tailor our training content to align with your business objectives. Additionally, our experience and partnerships across many industries provide us unique insights into the changing habits and needs today's customers are seeking to create immediate and lasting legendary experiences.

Testimonials Reasons to Love Us

See why our clients value what we do, in their own words.

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A major reason we continue with Signature Worldwide training is the constant reinforcement program. It has become our measuring stick for employee performance.

President
High Hotels
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Over the years your training programs have set the bar high and made our business a shining example of how to do things better to be “Best In Class”. We really appreciate how you have tailored these classes to fit the new climate we are living and selling in today. Looking forward to the next series and what we can deliver to our clients as we view the future and life beyond the pandemic.

Vice President of Sales & Revenue Generation
Emerald Hospitality
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I have worked with Signature for many years at all of my properties because they help my people feel and sound more professional on the phones, which helps us to sell more rooms. We are able to sell more rooms at a higher rate, which helps my hotels maintain the top spots in RevPAR index month after month. Whenever we open a new hotel, we always bring Signature in from the start.

Owner
Insignia Management
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Our program was designed especially for Pacifica. What makes it really effective is that it is in tune with our business needs. We didn't want some off-the-shelf training product.

Director of Training and Development
Pacifica Hotel Company
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Proven Process Make the Difference

By putting Signature's Proven Process to work, our customers realize improved customer service ratings, increased orders due to satisfied customers, raving fans and referrals.

The Proven Process Path to Success

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Ready to get more from sales and customer service training? Our proven process will set you up for success.

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