Customer service and sales training tailored to the specific needs of your industry is one of Signature Worldwide's differentiators.
Our courses incorporate our extensive knowledge of adult learning techniques and unique industry experience to generate sales and build lifelong customer relationships. Here are some of our most popular industry-specific course offerings.
Front Line Sales and Service Training Solutions
Heavy Equipment
Equipment Edge Inside Sales
Teach heavy equipment rental, parts, service, and inside sales staff how to spot service and sales opportunities in a unique program that demonstrates how to ask the right questions, convert inquiries into sales and identify cross-selling/upselling opportunities.
Equipment Edge Field Service
Provide your field service team the skills and tools needed to deliver a consistent experience to customers in the field as well as develop standards for how to handle specific situations and interactions.
AfterMarket Parts and Service
Maximize the sales potential of every aftermarket inquiry by teaching your team how to go beyond inquiries and provide consistent service to your customers.
Hospitality
Transient Edge
Increase the ability of your reservations and front desk associates to convert inquiries and gain commitments in this sales training program designed specifically for the hospitality industry.
Service Edge
Empower and instill ownership by creating positive experiences with customer service training designed for the front desk, housekeeping, food and beverage, activities or spa employees.
Signature Select
Create a distinctive personalized, luxury experience by giving your reservations team a unique methodology for handling inquiries and providing guest services the ability to strengthen relationships and anticipate requests.
Casino Edge
Differentiate your casino from competitors by elevating every customer interaction into positive experiences so guests stay longer and play more to increase house revenue.
Spa Edge
Schedule more appointments and increase loyalty by giving spa staff the skills needed to consistently deliver high service levels and drive referrals.
Live Chat Experiences™
Provide associates with up to date techniques that improve the quality and professionalism of their chat interactions to increase customer loyalty and drive revenue.
Behavioral Health
Partners in Wellness
Give your intake team, supervisors and managers the skills and tools needed to focus on patient needs, ask the right questions and invite them in for an appointment.
Customer Service
Customer Service Edge™ Training
Give your frontline and support staff the training, motivation and confidence they need to make every customer experience an exceptional one, from the beginning of the interaction to successful resolution or completion of request.
Professional Sales Training Solutions
Client-Centered Sales
Drive revenue and boost profits by giving your professional sales team foundational, customer-focused skills.
Stand Apart Sales
Is your sales team feeling frustrated because they don’t have the tools they need to sell in today’s new environment? Teach your sellers how to focus on the new buyer’s journey and stand apart from their competitors using this new sales training process.
Legendary Prospecting
Teach your sales team how to uncover leads in today's online environment and break through the clutter to get on the radar of qualified prospects.
Negotiating Value
Strengthen your team's negotiation skills by giving them the ability to ask high impact questions and uncover knowledge to gain an advantage.
Persuasive Presentation Skills
No matter your team's experience, give them the ability to more confidently deliver impactful presentations that engage audiences and achieve desired outcomes.
Management Training Solutions
Coaching for Performance
Develop managers into vital coaches by providing the skills to offer effective, timely feedback to motivate and empower employees to achieve new standards in performance.
Measurement Solutions and Training Tools
Mystery Shopping
Reinforce training and enhance your ability to create legendary experiences by tapping into our proprietary mystery shopping program that has been used by the world's leading brands.
MultiFamily Housing
Leasing Edge
Turn prospective renters into long-term tenants with a specially-designed training program for multifamily leasing agents.
Delivering Legendary Resident Service
Increase lease renewals and tenant satisfaction through a unique training program that demonstrates the why and how of providing great service to your residents.
Senior Living
Resident Service Edge™
Give your associates, supervisors and managers the skills and tools needed to create immediate and lasting satisfaction with residents, while increasing service scores.
Professional Development
Creating Impactful Virtual Training™
Ensure your virtual training achieves the specific learning objectives and develops your employees just like your in-person instructor-led training.
Writing Effective Emails™
Provide your team the knowledge and skills necessary to deliver legendary service through your email interactions.
Rental and Other Industries
Event Rental Edge
Show your staff how to deliver exceptional service throughout the rental experience and to manage every rental solution from upselling to overcoming resistance.
Live Chat Experiences™
Provide associates with up to date techniques that improve the quality and professionalism of their chat interactions to increase customer loyalty and drive revenue.