What Does It Take to Be Legendary?
I have been familiar with Signature Worldwide for the past 23 years – 4 as a Hospitality Client and 19 as a Training Account Manager for the company.
What Does It Take to Be Legendary? Read More »
Do You Have a Culture of Training?
When my son was young, I was always amazed at the questions his mind developed. It usually started with “Is it possible…” or “What if…” Things such as, “Is it possible for a man to fly?” and “What if cows could suddenly give chocolate milk?” I would take the question, try to reason with it
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What You Are Saying to Your Customers, Really…?
Whether we like the idea or not, your customer judges you and your company within microseconds. And, I have news for you – so do you, when you are the customer! We all do it; making judgements even when no words have been spoken.
What You Are Saying to Your Customers, Really…? Read More »
Keep Swimmin’
My work anniversary was on February 1st. It’s hard to believe that I have been working with Signature Worldwide for 22 years! I love to see people’s reactions when I tell them that I have been with the company that long; I always wonder what they are thinking, but won’t say, especially the younger folks.
Reputation at Risk
It’s a normal Friday night: Occupancy is high, the lobby bar is buzzing, and, in the ballroom, a party is just getting started. A deejay has set up his sound system at one end of the room, the F&B manager set up a portable bar at the other, and servers have started circulating among the
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Mode of Transportation
For most of us, the thought of sitting in a classroom listening to an instructor regurgitate facts or read straight from a book gives us serious high school flashbacks. Bueller…Bueller, anyone?
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To Tell or Not to Tell When You Are Renovating – It’s a Very Important Decision
So often we think about the don’t haves vs. do haves. I used to say this all the time, “If I had this __________ I could compete so much better in the marketplace.” Both personally and professionally we’ve all worked hard and sacrificed to get that “I don’t have” thing, just to find out that
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The Phone is Ringing – Now What?
When someone calls your organization and inquires about your services, how important is that call and what is the objective of the call? Is it to:
The Phone is Ringing – Now What? Read More »
Who’s Listening to the ONLY Thing that Matters?
In today’s society we have learned, in some cases a harsh lesson; the customer may not always be right, but they are the blood that courses through the veins of our company. Whether they are right or not so right, at the end of the day, doesn’t matter! Every company, everywhere relies on customers. Whether
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Empathy is a very powerful business advantage…Seal every sale with your heart!
Four months ago my wallet was stolen in Houston, TX. One would think this was a horrific experience, to be a woman alone in a big city without her identity, no money, credit cards, or the treasured post-it notes made by my nieces, and it was. But, that’s not what pushed me over the edge
Empathy is a very powerful business advantage…Seal every sale with your heart! Read More »