Reputation at Risk

It’s a normal Friday night: Occupancy is high, the lobby bar is buzzing, and, in the ballroom, a party is just getting started. A deejay has set up his sound system at one end of the room, the F&B manager set up a portable bar at the other, and servers have started circulating among the …

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Reputation at Risk

Mode of Transportation

For most of us, the thought of sitting in a classroom listening to an instructor regurgitate facts or read straight from a book gives us serious high school flashbacks.   Bueller…Bueller, anyone? 

Mode of Transportation

To Tell or Not to Tell When You Are Renovating – It’s a Very Important Decision

So often we think about the don’t haves vs. do haves. I used to say this all the time, “If I had this __________ I could compete so much better in the marketplace.”   Both personally and professionally we’ve all worked hard and sacrificed to get that “I don’t have” thing, just to find out that …

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To Tell or Not to Tell When You Are Renovating – It’s a Very Important Decision

Who’s Listening to the ONLY Thing that Matters?

In today’s society we have learned, in some cases a harsh lesson; the customer may not always be right, but they are the blood that courses through the veins of our company. Whether they are right or not so right, at the end of the day, doesn’t matter! Every company, everywhere relies on customers. Whether …

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Who’s Listening to the ONLY Thing that Matters?

Empathy is a very powerful business advantage…Seal every sale with your heart!

Four months ago my wallet was stolen in Houston, TX. One would think this was a horrific experience, to be a woman alone in a big city without her identity, no money, credit cards, or the treasured post-it notes made by my nieces, and it was. But, that’s not what pushed me over the edge …

Empathy is a very powerful business advantage…Seal every sale with your heart! Read More »

Empathy is a very powerful business advantage…Seal every sale with your heart!
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