I was in England to assist with a training session for hotel reservation department managers. The night before my presentation, I dozed off with the television in my room on a 24-hour news station. My dreams were influenced by my subconscious mind, which heard the same stories repeated all night long, and when I awoke, …
I love poker, but I’m not especially good at it. In Las Vegas, I’d be just getting comfortable in my chair when disaster would strike.
Never underestimate the power of standing up. We are taught that standing up is an expression of civility and a matter of etiquette, but the practice is rooted in the ages-old battle for power and dominance.
Is everyone in your business a ‘tree hugger’?
The Pierre, A Taj Hotel, in the heart of New York City, has just earned the distinguished honor of being named a Five-Star Hotel by Forbes. The historic property is situated at the corner of 61st and Park Avenue and boasts views of the Upper East Side and Central Park. While The Pierre is a …
Creating an excellent customer service experience starts with providing better customer service training. Customer service skills are about more than good manners! In fact, it takes daily education and reinforcement of good customer service skills to improve and then create lasting changes in behavior.
A trained eye and ear can tell much about an organization by listening to a weekly staff meeting…as a training provider we make it a point to as often as possible to attend our client’s staff meetings. This is one of the many reasons why the training and consulting we do actually sticks.