Who Killed Customer Service?
We hear it all the time.
A Ride in the General Manager’s Seat
With the announcement of our Legendary Hotel Makeover winner’s legendary gains, I wanted to have a chat with Kenny Glavan, General Manager of the Four Points by Sheraton Biloxi. His hotel has begun their training process and I wanted to check in to see how things were going so far – the good, the bad …
Preparing and observing training from an Account Manager’s view
Written by Amanda Herder