In today’s electronic world, there are so many missed hospitality opportunities when I stay in your hotel. I can completely avoid the front desk by checking in online. When you send a text to welcome me, I can respond by text and even request extra towels if needed by text or app. I can easily […]
Missed Hospitality Opportunities Read More »
I’m all about reducing the number of clicks to access information electronically – that’s why I choose “e” for bank balances, weather forecasts, sports updates and more. However, as much as I might not want to admit it, nothing beats one-on-one service delivered sincerely, swiftly and with a smile.
Do Your Service Standards Instantly Reduce Your Customers to a Number? Read More »
The Pierre, A Taj Hotel, in the heart of New York City, has just earned the distinguished honor of being named a Five-Star Hotel by Forbes. The historic property is situated at the corner of 61st and Park Avenue and boasts views of the Upper East Side and Central Park. While The Pierre is a
Signature congratulates The Pierre for their Five Stars! Read More »
Signature is excited to have guest blogger Ashley Furness, CRM Market Analyst with Software Advice, writing today’s post!
Tips for Creating a Captivating Customer Care Community Read More »
