Customer-centric Culture

Changing The Way We Organize

It is certainly no surprise to anyone involved in the hotel business that great customer service is the engine that drives occupancy, room rates and ultimately profitability.  But until the advent of social media the measurement of good customer service, or the determination of bad customer service, was generally vague, determined well after the fact,

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Customer Service Skills Improve with Better Customer Service Training

Creating an excellent customer service experience starts with providing better customer service training.  Customer service skills are about more than good manners!  In fact, it takes daily education and reinforcement of good customer service skills to improve and then create lasting changes in behavior.

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