Don’t Be “That Guy” – Selling To Your Personality
When you think sales, does this guy pop in your head? Salespeople tend to get a bad rap because we’ve all experienced THAT guy. I’m here to tell you, you don’t have to be “that guy”.
Social Selling for Hotels – Is LinkedIn the Only Way?
LinkedIn is the king of social selling for most industries and hospitality is no exception. However, you may be missing some opportunities if you spent all social selling time there.
It’s All in Your Approach…The Little Things Matter
I got up this morning with a feeling of dread in my stomach, combined with a flood of thoughts of what I needed to do today, “I’m all jitters and nerves. My boss says I have to make 20 new prospecting calls by end of day, and I don’t want to do it.” I froze, …
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The Art of Responding to Objections
“My favorite word in the English vocabulary is ‘No,’ ” my wildly successful, jewelry salesman father once told me when talking about his customers. Curiously I said, “Why no? I would think that would be your least favorite word.” Confidently, he responded in his deep, Brooklyn accent, “It’s simple, Lissa. It’s my challenge to uncover …
Which means to you…
How many times have you called a hotel looking for a room, and heard the guest agent on the other end either give you a price for the room and nothing more, or quickly add the features in a perfunctory, flat tone, “We have a pool, microwave in the room, free internet, free continental breakfast, …
Become an Expert in Social Selling
We have been in our instructional design workshop enhancing and adding to our sales training portfolio. Some of the most exciting programs we are now bringing to our clients are focused on social selling. What does it mean? Does it really work? Isn’t it just an excuse to hang out on LinkedIN?
Seeing is Believing
Years ago as an apprentice salesman, my supervisor handed me a telephone directory. I looked at the thick book and asked why he had given it to me.
Dave’s Fables: Building a Rock-Solid Sales and Service Foundation (video)
Dave Hamilton shares four things you need to understand to construct a strong base for your business.
Message in a Bottle
The bottle was old, its glass scratched and worn by weeks of exposure to sand, sea and South Pacific sun. Yet it was still tightly stoppered, and a shake elicited a dry rattling sound. Something within awaited my discovery!