The Art of Responding to Objections

“My favorite word in the English vocabulary is ‘No,’ ” my wildly successful, jewelry salesman father once told me when talking about his customers. Curiously I said, “Why no? I would think that would be your least favorite word.” Confidently, he responded in his deep, Brooklyn accent, “It’s simple, Lissa. It’s my challenge to uncover …

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The Art of Responding to Objections

Which means to you…

How many times have you called a hotel looking for a room, and heard the guest agent on the other end either give you a price for the room and nothing more, or quickly add the features in a perfunctory, flat tone, “We have a pool, microwave in the room, free internet, free continental breakfast, …

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Which means to you...

Become an Expert in Social Selling

We have been in our instructional design workshop enhancing and adding to our sales training portfolio.  Some of the most exciting programs we are now bringing to our clients are focused on social selling.  What does it mean?  Does it really work?  Isn’t it just an excuse to hang out on LinkedIN? 

Become an Expert in Social Selling

Message in a Bottle

The bottle was old, its glass scratched and worn by weeks of exposure to sand, sea and South Pacific sun. Yet it was still tightly stoppered, and a shake elicited a dry rattling sound. Something within awaited my discovery!

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