The Phone is Ringing – Now What?
When someone calls your organization and inquires about your services, how important is that call and what is the objective of the call? Is it to:
Dave’s Fables: Pricing Isn’t Everything
My budget is not realistic – my equipment isn’t as new – the market is tough…how often do you make excuses these days for underperformance?
Five Simple Steps to Legendary Telephone Etiquette
“It’s the little things that make a customer interaction memorable.”