Dave’s Fables: The Cash Cow is Now Just a Myth
Sales Truths – Fact: Prospectors sell quicker, sell smarter, and create more revenue than traditional sales efforts.
Dave’s Fables: The 3 Second Rule
Dave Hamilton provides a training tip that he calls, “The 3 Second Rule”.
Dave’s Fables: Prospecting Revenue Strategies for Territory or Market Segment Salespeople
Top two sources for finding new revenues:
Customer Service Skills Improve with Better Customer Service Training
Creating an excellent customer service experience starts with providing better customer service training. Customer service skills are about more than good manners! In fact, it takes daily education and reinforcement of good customer service skills to improve and then create lasting changes in behavior.
Lessons Learned from the Staff Meeting
A trained eye and ear can tell much about an organization by listening to a weekly staff meeting…as a training provider we make it a point to as often as possible to attend our client’s staff meetings. This is one of the many reasons why the training and consulting we do actually sticks.
A Ride in the General Manager’s Seat
With the announcement of our Legendary Hotel Makeover winner’s legendary gains, I wanted to have a chat with Kenny Glavan, General Manager of the Four Points by Sheraton Biloxi. His hotel has begun their training process and I wanted to check in to see how things were going so far – the good, the bad …
Legendary Hotel Makeover Recipient Sees Dramatic Gains!
We’ve got some very exciting news coming out of the Legendary Hotel Makeover! Starwood Hotels and Resorts Worldwide announced that Four Points by Sheraton Biloxi (our Legendary Hotel Makeover winner) has climbed to be the third best in Guest Loyalty Composite scores out of the 107 hotels in the Four Points by Sheraton brand! Before …
Legendary Hotel Makeover Recipient Sees Dramatic Gains! Read More »
Preparing and observing training from an Account Manager’s view
Written by Amanda Herder
Memories and Expectations
Written by Kristy Westfall Moyer
Taking Learning Out of the Classroom and Into the Workplace
The second part to our service training is what we refer to as skill kit training. We provide managers and supervisors the tools to have a conversation about service with their staffs every day. Service isn’t something you can focus on for a day and move on, it needs to stay alive long after the …
Taking Learning Out of the Classroom and Into the Workplace Read More »