Dave’s Fables: The Cash Cow is Now Just a Myth
Sales Truths – Fact: Prospectors sell quicker, sell smarter, and create more revenue than traditional sales efforts.
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Dave’s Fables: The 3 Second Rule
Dave Hamilton provides a training tip that he calls, “The 3 Second Rule”.
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Customer Service Skills Improve with Better Customer Service Training
Creating an excellent customer service experience starts with providing better customer service training. Customer service skills are about more than good manners! In fact, it takes daily education and reinforcement of good customer service skills to improve and then create lasting changes in behavior.
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Lessons Learned from the Staff Meeting
A trained eye and ear can tell much about an organization by listening to a weekly staff meeting…as a training provider we make it a point to as often as possible to attend our client’s staff meetings. This is one of the many reasons why the training and consulting we do actually sticks.
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A Ride in the General Manager’s Seat
Legendary Leadership, Service Edge, Service SkillKit, Transient Edge and Client Centered Sales training. Let’s see how they are doing with all the modules so far!
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Legendary Hotel Makeover Recipient Sees Dramatic Gains!
We’ve got some very exciting news coming out of the Legendary Hotel Makeover! Starwood Hotels and Resorts Worldwide announced that Four Points by Sheraton Biloxi (our Legendary Hotel Makeover winner) has climbed to be the third best in Guest Loyalty Composite scores out of the 107 hotels in the Four Points by Sheraton brand! Before
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Taking Learning Out of the Classroom and Into the Workplace
The second part to our service training is what we refer to as skill kit training. We provide managers and supervisors the tools to have a conversation about service with their staffs every day. Service isn’t something you can focus on for a day and move on, it needs to stay alive long after the
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