Top-Down Service

Working the late-night shift in an American fast-food restaurant can, understandably, lead to boredom.  The cleaning is done, there are few customers to attend to, and the staff – the minimum-wage cook, cashier, and busboy on duty – will easily find unproductive ways to amuse themselves.

Six Steps to Becoming a Thought Leader

The world is full of self-proclaimed ‘gurus’, experts, and talking heads. They pop up daily on television and radio, on the Internet, at conferences, in trade magazines, and even in hometown newspapers. Some are well-known due to their success with high-profile clients, some write books, while others are merely “famous for being famous” – people …

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