In years past you called a hotel and, unless you were a savvy traveler and knew to ask for specific rooms or amenities upfront, you got what you got. Today, technology has made it a lot easier to reserve rooms and see exactly what amenities are available before you even get to the hotel. Making …
Sometimes I’m embarrassed to admit this; I’m a NCIS fan. I never used to be. I’m not even sure how it happened. I don’t even particularly like the lead actor, Mark Harmon. Somehow, I still got hooked a few years back. I always try to catch the current season’s offerings, along with all the reruns, …
Who Are You? Make The Most Of Your Personal Branding Read More »
It’s official: I’ve been named the Duke of (Hot)Dog.
I do not know about you, but I feel disrespected every time someone tries to manipulate me into buying what they are selling. I’ve always been intrigued by how professionals and companies that use this kind of approach do not realize they are destroying their reputation and reliability in exchange for results in the short …
Humanization of Sales – The Next Step for the Survival of Organizations? Read More »
“Customer Service Representatives need to be knowledgeable, courteous and pleasant when dealing with the Customer. So, stop focusing on technology only; in 2018 your Front Line Customer Service People will make the difference!” – Nancy Friedman, President of Telephone Doctor Services
“Customer loyalty is STILL about the humans. Despite all the new industry buzzwords and CRM technology, in the end, customer relations in 2018 will depend, as it always does, on the Customer Service Representative.”
Companies like to talk about their commitment to corporate social responsibility. Beyond the PR, though, they often show little understanding of how to design an appropriate CSR effort.
When my son was young, I was always amazed at the questions his mind developed. It usually started with “Is it possible…” or “What if…” Things such as, “Is it possible for a man to fly?” and “What if cows could suddenly give chocolate milk?” I would take the question, try to reason with it …
Whether we like the idea or not, your customer judges you and your company within microseconds. And, I have news for you – so do you, when you are the customer! We all do it; making judgements even when no words have been spoken.
The following blog was written by Francis Prézeau, President and Managing Director of Signature Canada. This was originally posted on Signature Canada’s blog, as well as on hotelleriejobs.com.
