Anticipating the Legendary Moment
by Kristy Westfall Moyer
Taking Learning Out of the Classroom and Into the Workplace
The second part to our service training is what we refer to as skill kit training. We provide managers and supervisors the tools to have a conversation about service with their staffs every day. Service isn’t something you can focus on for a day and move on, it needs to stay alive long after the …
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What We (Still) Need Most Today (Clone)
I wrote a few months ago that what we need most is empathy. With the ongoing pandemic, that’s even more true now. Businesses and individuals all over the world continue to be impacted. Understanding how your customers and clients feel allows you to make changes to your customer service to meet and exceed the level …
