My 15 year old daughter is a synchronized swimmer. I would say it is one of the most demanding sports I have ever encountered. An average week of practice totals 18 hours with even more hours required prior to competitions. They practice over and over in an effort to achieve perfection in their execution and […]
Adaptive Performance Management – When “Corrections” Just Aren’t Enough Read More »
What happens when managers are uncomfortable giving developmental feedback to employees? They avoid it and hope the poor performance improves by magical forces. But that usually doesn’t happen. The employee doesn’t know what they are doing wrong or how to improve, so they continue making the same mistakes over and over. The manager grows more
Introducing Adaptive Performance Management™ Read More »
When a company executive proclaims that he or his firm is a leader, I admit to being skeptical, and ask a simple question: “Who says?”
Essence of a Leader Read More »
When you’re swamped with your own work, how can you make time to coach your employees – and do it well?
Dave’s Fables: Coaching From The Weeds Read More »
“It’s the little things that make a customer interaction memorable.”
Five Simple Steps to Legendary Telephone Etiquette Read More »
Legendary Leadership, Service Edge, Service SkillKit, Transient Edge and Client Centered Sales training. Let’s see how they are doing with all the modules so far!
A Ride in the General Manager’s Seat Read More »
