Dave’s Fables: Relationship Starting Point
One Split Second! That’s how long it takes someone to form a “relationship starting point” or RSP.
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Dave’s Fables: Napkins Shouldn’t Be Bibs
Napkins Shouldn’t Be Bibs…This was the headline in today’s paper. Well, at least it was the headline on the page where the crossword and Sudoku puzzles live. Monday is my favorite day to tackle the daily puzzles – for those of you who regularly turn to the newspaper to exercise your mind know that the
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Dave’s Fables: A 70 Second Tip, The Robot (video)
Catch Dave’s 70-second tip on customer service – presented in a way that only Dave can deliver.
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Dave’s Fables: Going Back to the Basics
There has been an accelerated increase in consumer expectations over the past few years. Yes, today’s economical climate has been a driving factor, but certainly not the only reason that our customers are now focused on perceived value. The waste-not want-not mentality, so very visible and practiced by the traditionalist generation that was discarded by
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Dave’s Fables: CARE
Often during long trips, my mind will spark a random thought. It’s like a little box in my brain opens, releasing a provoking tidbit to ponder…This time the spark was a quote. “The people who make a difference in your life are not the ones with the most credentials, the most money, or the most
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Tips for Creating a Captivating Customer Care Community
Signature is excited to have guest blogger Ashley Furness, CRM Market Analyst with Software Advice, writing today’s post!
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Customer Service Skills Improve with Better Customer Service Training
Creating an excellent customer service experience starts with providing better customer service training. Customer service skills are about more than good manners! In fact, it takes daily education and reinforcement of good customer service skills to improve and then create lasting changes in behavior.
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Five Simple Steps to Legendary Telephone Etiquette
“It’s the little things that make a customer interaction memorable.”
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A Ride in the General Manager’s Seat
Legendary Leadership, Service Edge, Service SkillKit, Transient Edge and Client Centered Sales training. Let’s see how they are doing with all the modules so far!
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