American and world history classes during my high school years seemed like such a waste of time. As I look back, my teen years were all about living for the moment and on rare occasion I pondered briefly what the future might hold. But never did the past seem to be part of my future.
Dave’s Fables: Historical Narratives – The Power of Using History to Achieve Your Goals Read More »
“It’s the little things that make a customer interaction memorable.”
Five Simple Steps to Legendary Telephone Etiquette Read More »
Legendary Leadership, Service Edge, Service SkillKit, Transient Edge and Client Centered Sales training. Let’s see how they are doing with all the modules so far!
A Ride in the General Manager’s Seat Read More »
I was happy to be part of the hotel makeover project and work with the Four Points by Sheraton in Biloxi. In doing research about the hotel, I went to their website prior to my training session. This hotel is right on the Gulf of Mexico! What struck me right away is that when you
Training Sessions Are Like A Box of Chocolates… Read More »
