Slippery Learning
I have often thought that training without reinforcement is little more than entertainment.
Dave’s Fables: Possibilities are Endless if You Use your Imagination
MacGyver is television series created by Lee David Zlotoff. The show ran for seven seasons during the 1980’s. Angus MacGyver, the show’s main character, was a resourceful consultant who always epitomized extreme common sense. MacGyver could solve complex problems with everyday materials, along with his trusty Swiss Army knife and a roll of duct tape.
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Dave’s Fables: Let’s Do Lunch
“Let’s do lunch” is a phrase or continuance tactic that most sales people have uttered more than once at the end of a sales call during their career. I’m secure enough to admit that over the years I have in fact created several original continuances –soon to be clichés– to convey the same message. “Call
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Dave’s Fables: The Cash Cow is Now Just a Myth
Sales Truths – Fact: Prospectors sell quicker, sell smarter, and create more revenue than traditional sales efforts.
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Dave’s Fables: The 3 Second Rule
Dave Hamilton provides a training tip that he calls, “The 3 Second Rule”.
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Customer Service Skills Improve with Better Customer Service Training
Creating an excellent customer service experience starts with providing better customer service training. Customer service skills are about more than good manners! In fact, it takes daily education and reinforcement of good customer service skills to improve and then create lasting changes in behavior.
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Five Simple Steps to Legendary Telephone Etiquette
“It’s the little things that make a customer interaction memorable.”
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