“When you’re not doing anything else, build the business,” was the best advice I ever got from a supervisor. This became my mantra. There was no longer any such thing as “nothing to do.” While others were taking a break, I looked for ways to make myself indispensable.
The Elevator Speech Read More »
When you’re swamped with your own work, how can you make time to coach your employees – and do it well?
Dave’s Fables: Coaching From The Weeds Read More »
“Call before midnight tonight! Operators are standing by.”
“Operators are Standing By!” Read More »
Surprises are memorable, but that’s not always a good thing.
The Psycho-Mathematics of Surprise Read More »
Have you ever written to a CEO or company president about the service you receive at the hands of their employees? I do it all the time, and seldom to complain. In fact, I keep four or five stamped envelopes in my briefcase when I travel, and I replenish the supply regularly.
My mother was a journalist and my father was a seaman. Dad told better stories. Mom was sensible, forthright and logical. Dad had sea monsters, pirates, and a dozen different versions of how he came to have a wooden leg.
Attracting and retaining top talent (high performers) is essential in 2014 to the success of the life of an organization. We are challenged to define employee engagement within our own organizations and to understand what drives engagement for our high performers.
Employee Engagement, It’s All About Perspective Read More »
The world is full of self-proclaimed ‘gurus’, experts, and talking heads. They pop up daily on television and radio, on the Internet, at conferences, in trade magazines, and even in hometown newspapers. Some are well-known due to their success with high-profile clients, some write books, while others are merely “famous for being famous” – people
Six Steps to Becoming a Thought Leader Read More »
So often we think about “don’t haves” vs. “do haves”. I used to say this all the time, “If I had __________ I could compete so much better in the marketplace.” Both personally and professionally, we’ve all worked hard and sacrificed to get that “I don’t have” just to find out that once you get
Dave’s Fables: Pure – Learn to be a better competitor Read More »
