Surviving in Today’s Marketplace – VIDEO
The legendary Dave Hamilton encourages us to focus on three things to survive in today’s marketplace.
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The Bridge Painter
The government agency that operates San Francisco’s iconic Golden Gate Bridge has a dedicated team of more than 30 full-time painters engaged in a never-ending effort to keep the bridge protected. If you’re a painter assigned to the Golden Gate, it would seem that you have a job for life helping keep this national treasure
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The Lost Art of ‘I’m Sorry’
“I realize that I haven’t been submitting posts to the Training That Sticks blog with my accustomed regularity. For any disappointment or inconvenience my lack of diligence may have caused, I am truly sorry. To ensure that this won’t happen again, I have committed to sending at least one post every month before I file
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Stand Up!
Never underestimate the power of standing up. We are taught that standing up is an expression of civility and a matter of etiquette, but the practice is rooted in the ages-old battle for power and dominance.
Dave’s Fables: Building a Rock-Solid Sales and Service Foundation (video)
Dave Hamilton shares four things you need to understand to construct a strong base for your business.
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Five Service Tips Mama Taught You
There’s no disputing that providing great service day-in and day-out takes work, focus and the desire to continuously improve. Yet the basics are as simple and straightforward as the rules your mother taught you when you were a child.
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Message in a Bottle
The bottle was old, its glass scratched and worn by weeks of exposure to sand, sea and South Pacific sun. Yet it was still tightly stoppered, and a shake elicited a dry rattling sound. Something within awaited my discovery!
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Top-Down Service
Working the late-night shift in an American fast-food restaurant can, understandably, lead to boredom. The cleaning is done, there are few customers to attend to, and the staff – the minimum-wage cook, cashier, and busboy on duty – will easily find unproductive ways to amuse themselves.
Confession of a Tree Hugger
Is everyone in your business a ‘tree hugger’?
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