The Indispensables
I’d just finished presenting a project to my boss. My work had been adequate, but I could tell that it hadn’t exactly blown his socks off.
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The Lost Art of ‘I’m Sorry’
“I realize that I haven’t been submitting posts to the Training That Sticks blog with my accustomed regularity. For any disappointment or inconvenience my lack of diligence may have caused, I am truly sorry. To ensure that this won’t happen again, I have committed to sending at least one post every month before I file
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It’s Not A Job…It’s A Lifestyle Choice
Today’s guest blog post is written by Norma Jarman, a Training Account Manager for Signature Worldwide.
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Legendary Assessments
Today’s guest blog is by Andrea Zimmerman, Director of Organizational Performance and Development for Signature Worldwide.
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Organized Randomness- Mystery Shopping Call Scheduling
Today’s guest blog is written by Lisa Dimin, Director of Call Center Operations at Signature Worldwide.
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All In
I love poker, but I’m not especially good at it. In Las Vegas, I’d be just getting comfortable in my chair when disaster would strike.
The Scoring Experience
Today’s guest blog post is by Susan Palur, a Call Center Team Leader in charge of our discerning scoring department.
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Essence of a Leader
When a company executive proclaims that he or his firm is a leader, I admit to being skeptical, and ask a simple question: “Who says?”
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