Online Travel Agencies – They Are Not Going Away
Online Travel Agencies: Love ‘em or hate ‘em, you must make your peace with them because they are not going away!
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Elevate Your Hotel Brand Success Through Online Training and Education
Building a successful brand equates to forming positive experiences, memories and relationships that create loyal customers. If asked, hotel owners and operators will say three of the most challenging aspects they face include raising service culture scores, improving profitability and lowering employee attrition. How can training and education address these barriers and help create an
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Which means to you…
How many times have you called a hotel looking for a room, and heard the guest agent on the other end either give you a price for the room and nothing more, or quickly add the features in a perfunctory, flat tone, “We have a pool, microwave in the room, free internet, free continental breakfast,
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Empathy is a very powerful business advantage…Seal every sale with your heart!
Four months ago my wallet was stolen in Houston, TX. One would think this was a horrific experience, to be a woman alone in a big city without her identity, no money, credit cards, or the treasured post-it notes made by my nieces, and it was. But, that’s not what pushed me over the edge
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Making Memorable Connections through Conversations
Conversations are one of the wonderful ties we have with other human beings. Along with our actions, our conversations are what connect us with those around us. Conversations are an interesting dynamic, much like snowflakes, no two conversations are exactly the same. They can be serious, funny, informational, playful or impactful; and sometimes they can
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Introducing Adaptive Performance Management™
What happens when managers are uncomfortable giving developmental feedback to employees? They avoid it and hope the poor performance improves by magical forces. But that usually doesn’t happen. The employee doesn’t know what they are doing wrong or how to improve, so they continue making the same mistakes over and over. The manager grows more
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Think of Yourself …. BE SELFISH!
Well now, aren’t you the selfish one! Exercising like you do, taking your meds as you should, eating healthy. It’s all about YOU, isn’t it? Mom taught you to share. Your teachers admonished you for being self-centered if you kept a toy to yourself. Even the library fines you if the book you borrowed isn’t
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Five Surprises Across the Front Desk
People always ask me for the ROI of training a front desk staff and I am always a little stumped. It’s a logical question. If you are spending money on training, it only seems fair that you would expect some sort of return, but quantifying that return becomes the tricky part.
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Death by PowerPoint
According to Microsoft estimates, over 30 million PowerPoint presentations are made each day. If you find that staggering… think about how many people have to sit through them! I’m sure at one point we’ve all fallen victim to an ill-conceived slideshow. As a designer, I am often called on to assist with presentations, ensuring Signature’s
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Become an Expert in Social Selling
We have been in our instructional design workshop enhancing and adding to our sales training portfolio. Some of the most exciting programs we are now bringing to our clients are focused on social selling. What does it mean? Does it really work? Isn’t it just an excuse to hang out on LinkedIN?
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