The expression “A picture is worth a thousand words” refers to the notion that a complex idea can be conveyed with a single image. That’s assumed to be the case when establishing marketing images for your hotel. But how do you convey that same level of meaning or essence over the phone with a guest […]
Painting a Verbal Picture of Your Hotel Read More »
For most of us, the thought of sitting in a classroom listening to an instructor regurgitate facts or read straight from a book gives us serious high school flashbacks. Bueller…Bueller, anyone?
Mode of Transportation Read More »
Scientists have told us that a first impression is formed within the first 2-7 seconds of meeting someone. That’s a very short amount of time for someone to form an opinion of you. And yet, we do. In person, on the phone, via email, over social media – no matter the medium, we form very
After the First Impression – Can you come back from a less than stellar beginning? Read More »
Online dating, job interviews, seeking out a guest – what do they all have in common? Obviously, the need for a good first impression! However, where does that first impression take place? If you’re looking for that special someone, a long-term relationship, you complete the form, post it, take a photo, post it and then
First Impressions: Where does it all begin? Read More »
Written in collaboration with Amanda Herder, Training Account Manager.
Onboarding Your New Employees with Virtual Training Read More »
One of the great joys I get from my job is the ability to walk into a room full of participants who have grown up with internet and dazzle and yes, amaze them with tales of a time when hotels did not have computers. The looks on the faces of the participants are priceless as
Keeping Customer Touch Points in the Age of Technology Read More »
Sailors charting a course are like business leaders forecasting customer behavior. Mariners deal with unpredictable conditions that require sharp navigational skills and instincts to make quick course corrections – sound familiar?
Use a Business Compass to Chart Your Company’s Course Read More »
Scenario One The sale has been confirmed, the paperwork is completed, the invoice has been created; and now, last but not least, the equipment needs to be delivered. Many hands have played a part in getting to this point and the customer is happy and confident that he is getting what he needs. The delivery
Field Service – The Tale of Two Scenarios Read More »
So often we think about the don’t haves vs. do haves. I used to say this all the time, “If I had this __________ I could compete so much better in the marketplace.” Both personally and professionally we’ve all worked hard and sacrificed to get that “I don’t have” thing, just to find out that
To Tell or Not to Tell When You Are Renovating – It’s a Very Important Decision Read More »
