“Let’s do lunch” is a phrase or continuance tactic that most sales people have uttered more than once at the end of a sales call during their career. I’m secure enough to admit that over the years I have in fact created several original continuances –soon to be clichés– to convey the same message. “Call […]
Dave’s Fables: Let’s Do Lunch Read More »
It is certainly no surprise to anyone involved in the hotel business that great customer service is the engine that drives occupancy, room rates and ultimately profitability. But until the advent of social media the measurement of good customer service, or the determination of bad customer service, was generally vague, determined well after the fact,
Changing The Way We Organize Read More »
Hopefully everyone had a chance to meet the Peanuts-loving Norma Jarman last week, and today we’re happy to introduce you to yet another one of our wonderful Training Account Managers, our very own Florida Gator, Mr. Scott Merrick.
Signature Spotlight: Scott Merrick Read More »
What we sell isn’t actually a bike. It’s the ability for a mild-mannered accountant to dress in leather, ride through a small town, and have people be afraid of him.”* – Clyde Fessler, former Harley-Davidson VP
What does Harley-Davidson sell? It’s not bikes. Read More »
Common myths that have been around for decades are…the Cobbler wears the worst shoes and Doctors make the worst patients. What’s not a myth is that trainers and teachers make excellent students.
Dave’s Fables: SHARE. Introducing Our New Blogger Series Read More »
Some of you may have had the pleasure of meeting the wonderful Norma Jarman live and in person, and for those of you who’ve yet to be blessed with her presence, don’t worry, let us make the first introduction! Norma is one of Signature’s talented and oh-so knowledgeable Training Account Managers who we’re thrilled to
Signature Spotlight: Norma Jarman Read More »
American and world history classes during my high school years seemed like such a waste of time. As I look back, my teen years were all about living for the moment and on rare occasion I pondered briefly what the future might hold. But never did the past seem to be part of my future.
Dave’s Fables: Historical Narratives – The Power of Using History to Achieve Your Goals Read More »
One of my favorite opening questions I ask when speaking to groups of industry professionals:
Dave’s Fables: Are You Habiting-Up? Read More »
We celebrated our 32nd wedding anniversary last week by going out to a restaurant neither one of us had experienced before. We took a chance, a leap of faith – instead of going to our tried-and-true favorite, we decided to try a brand new eatery because the word on the street was favorable.
Dave’s Fables: What’s Your Service Zero? Read More »
As I sat next to a self-proclaimed top revenue producer last week and listened several times to what he called his “sales spiel”, I couldn’t help but smile.
Dave’s Fables: The Coach Read More »
