The Tale of Two Cities – A Story of Customer Service
“It was the best of Times and the Worst of Times” – Charles Dickens
What We (Still) Need Most Today
I wrote a few months ago that what we need most is empathy. With the ongoing pandemic, that’s even more true now. Businesses and individuals all over the world continue to be impacted. Understanding how your customers and clients feel allows you to make changes to your customer service to meet and exceed the level …
Signature’s Commitment To You
Our team at Signature Worldwide is committed to helping you, while lending a hand to keep your sales and customer service standards high during these times of uncertainty.
What’s More Important – People or Product?
This Christmas, my wife decided to go all out and really make this year special. She decorated the tree to make it look department store ready! She took pride and care to ensure each package was carefully wrapped and with beautiful ribbons. Needless to say, the tree looked amazing and the presents to the kids …
Don’t Be “That Guy” – Selling To Your Personality
When you think sales, does this guy pop in your head? Salespeople tend to get a bad rap because we’ve all experienced THAT guy. I’m here to tell you, you don’t have to be “that guy”.
The Importance of the Basics
All the conditions were right for a great trip and some great golf. I had been practicing exclusively on my home course, which was not hard in terms of layout. The greens at my course were very flat and there were no blind shots! I had boosted my confidence and was ready for the challenges …
Missed Hospitality Opportunities
In today’s electronic world, there are so many missed hospitality opportunities when I stay in your hotel. I can completely avoid the front desk by checking in online. When you send a text to welcome me, I can respond by text and even request extra towels if needed by text or app. I can easily …
Are Loyalty Programs Still Important Today?
In the vast world of the hotel industry are loyalty programs as important today as they used to be?
What Does It Take to Be Legendary?
I have been familiar with Signature Worldwide for the past 23 years – 4 as a Hospitality Client and 19 as a Training Account Manager for the company.
Have You Reset Your Expectations?
On-site training, virtual classrooms, instructor-led or self-paced training programs are all effective ways to achieve your training goals. Combine these proven behavioral change and development options with three important metrics…accountability, measurability, and reinforce-ability and you have created a great plan for training success.
