Stand Up!
Never underestimate the power of standing up. We are taught that standing up is an expression of civility and a matter of etiquette, but the practice is rooted in the ages-old battle for power and dominance.
Q&A: Scott H. Lewis appears on Espresso TV (video)
Scott H. Lewis, managing director for the CIS region of Signature Europe, is a trainer, writer and speaker living for 13 years in Kyiv, Ukraine. You recognize his name from the many blog posts he has written on our Training That Sticks blog. Here he appears on the Espresso TV program Q&A with Anastasia Melnyk
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Dave’s Fables: Building a Rock-Solid Sales and Service Foundation (video)
Dave Hamilton shares four things you need to understand to construct a strong base for your business.
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Mystery Shopper – A mysterious job that transports its workers to the corners of the world.
Today’s post is a guest blog from Julie Seifert, a Call Center Team Leader with loads of imagination!
Five Service Tips Mama Taught You
There’s no disputing that providing great service day-in and day-out takes work, focus and the desire to continuously improve. Yet the basics are as simple and straightforward as the rules your mother taught you when you were a child.
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Message in a Bottle
The bottle was old, its glass scratched and worn by weeks of exposure to sand, sea and South Pacific sun. Yet it was still tightly stoppered, and a shake elicited a dry rattling sound. Something within awaited my discovery!
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Winning Over Non-Native Speakers
In university, I briefly took a geography course from a professor whose English was heavily accented with his native Italian. Try as I might, I just could not follow the lectures, and dropped the course. I liked the subject, but it was more frustration than I needed.
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The New ‘No’
When in Jamaica on holiday, a smiling hotel front desk agent assured me in his local patois that an early check-in would be, “no problem, mon.”
Signature Cue-Tips™- the Movie!
Did you know that on average, adults forget more than 80% of what they learn within 30 days? When you work for a training solutions company focused on getting results for our clients, forgetfulness can be a real challenge!
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Top-Down Service
Working the late-night shift in an American fast-food restaurant can, understandably, lead to boredom. The cleaning is done, there are few customers to attend to, and the staff – the minimum-wage cook, cashier, and busboy on duty – will easily find unproductive ways to amuse themselves.