Q&A: Scott H. Lewis appears on Espresso TV (video)

Scott H. Lewis, managing director for the CIS region of Signature Europe, is a trainer, writer and speaker living for 13 years in Kyiv, Ukraine. You recognize his name from the many blog posts he has written on our Training That Sticks blog. Here he appears on the Espresso TV program Q&A with Anastasia Melnyk …

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Message in a Bottle

The bottle was old, its glass scratched and worn by weeks of exposure to sand, sea and South Pacific sun. Yet it was still tightly stoppered, and a shake elicited a dry rattling sound. Something within awaited my discovery!

Top-Down Service

Working the late-night shift in an American fast-food restaurant can, understandably, lead to boredom.  The cleaning is done, there are few customers to attend to, and the staff – the minimum-wage cook, cashier, and busboy on duty – will easily find unproductive ways to amuse themselves.

The Elevator Speech

“When you’re not doing anything else, build the business,” was the best advice I ever got from a supervisor. This became my mantra. There was no longer any such thing as “nothing to do.” While others were taking a break, I looked for ways to make myself indispensable.

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