Organization and inspiration – those are two of the most frequent needs I hear from our clients. Often those requests accompany others, like more revenue, more time, better employees, and growing customers – but really you can tie a lot back to the simple need for organization and inspiration.
Finding Organization and Inspiration in an App! Read More »
Whatever your organization calls the process of driving changes or behaviors in the pursuit of a positive outcome or result must have one nonnegotiable ingredient to ensure success: A training reinforcement process that validates and measures.
Reinforce and practice training: A must for the success of your business Read More »
The two are seemingly on different sides of the spectrum – tiny towns and the worldwide web. I spent my childhood in the former and now help clients increase revenue through social media prospecting training. As I have delved more into social media, the best practices of those that were highly successful in this area
Social Media Tips Learned Growing Up in a Small Town Read More »
Signature recently completed our 2015 annual client survey. Getting our survey results is much like it was for me back in college, when I knew my exam had been graded. I was excited. I was nervous. How did I do? Based upon the exam results, what did I need to do now?
What do college exams have to do with client surveys? Read More »
We are thrilled that Michael Bozzo, Senior Manager of Client Services for the US Tennis Open, shared with us some of the fun things that he does regarding team building and helping his group focus on the customer experience. Mike’s passion for delivering exceptional customer service was evident when we started partnering with the USTA
What color are your pants? Read More »
Dave Hamilton, SVP of Training Delivery and acclaimed story-teller, recounts a short and pertinent tale regarding one of the most important elements in customer service and life: your attitude.
Attitude of Indifference – Audio Blog Read More »
Join Call Center Team Leader Rich Cunningham for another episode of Coaches Corner. A special guest, Call Center Team Leader Susan Palur, weighs in on best practices for getting the most out of your magic formula.
Coaches Corner – Best Practices Podcast Read More »
Years ago as an apprentice salesman, my supervisor handed me a telephone directory. I looked at the thick book and asked why he had given it to me.
Seeing is Believing Read More »
Earlier this summer while vacationing at a cottage on Lake Charlevoix in Michigan, my family taught our ten year old golden retriever, named Bella, how to jump off the end of the dock into the lake. She is a water-loving dog and would stand over the edge of the dock looking as if she wanted
Trust is Earned Slowly Read More »
