This Christmas, my wife decided to go all out and really make this year special. She decorated the tree to make it look department store ready! She took pride and care to ensure each package was carefully wrapped and with beautiful ribbons. Needless to say, the tree looked amazing and the presents to the kids […]
What’s More Important – People or Product? Read More »
In today’s electronic world, there are so many missed hospitality opportunities when I stay in your hotel. I can completely avoid the front desk by checking in online. When you send a text to welcome me, I can respond by text and even request extra towels if needed by text or app. I can easily
Missed Hospitality Opportunities Read More »
In the vast world of the hotel industry are loyalty programs as important today as they used to be?
Are Loyalty Programs Still Important Today? Read More »
I love to travel. It’s surprising since I travel extensively for work, that I also chose it as my hobby for leisure. However, because I still work, I have limited time to vacation. This means that when I plan a trip, it is going to be a special one. In the past 10 years, I’ve
So often we think about the don’t haves vs. do haves. I used to say this all the time, “If I had this __________ I could compete so much better in the marketplace.” Both personally and professionally we’ve all worked hard and sacrificed to get that “I don’t have” thing, just to find out that
To Tell or Not to Tell When You Are Renovating – It’s a Very Important Decision Read More »
LinkedIn is the king of social selling for most industries and hospitality is no exception. However, you may be missing some opportunities if you spent all social selling time there.
Social Selling for Hotels – Is LinkedIn the Only Way? Read More »
People always ask me for the ROI of training a front desk staff and I am always a little stumped. It’s a logical question. If you are spending money on training, it only seems fair that you would expect some sort of return, but quantifying that return becomes the tricky part.
Five Surprises Across the Front Desk Read More »
When in Jamaica on holiday, a smiling hotel front desk agent assured me in his local patois that an early check-in would be, “no problem, mon.”
The Pierre, A Taj Hotel, in the heart of New York City, has just earned the distinguished honor of being named a Five-Star Hotel by Forbes. The historic property is situated at the corner of 61st and Park Avenue and boasts views of the Upper East Side and Central Park. While The Pierre is a
Signature congratulates The Pierre for their Five Stars! Read More »
