Join Call Center Team Leader Rich Cunningham for another episode of Coaches Corner. A special guest, Call Center Team Leader Susan Palur, weighs in on best practices for getting the most out of your magic formula.
Coaches Corner – Best Practices Podcast Read More »
Our popular new podcast, Coaches Corner, is back for round two! Tune in as our host, Call Center Team Leader Rich Cunningham delves into the specifics of how to stay in control of a commonly faced situation: What happens when they just want the rate?
Coaches Corner – Rate Pushers Podcast Read More »
It’s a blog post! It’s a video! It’s a Cue-Tip! No… it’s a podcast!
Coaches Corner – New training tool hits the airwaves Read More »
