Nuclear Email
The immediacy provided by emails and messaging apps is wonderful, except when it isn’t.
Positive Reinforcement Ideas to Assist with Training and Coaching
As someone who has delivered customer service and sales training to a variety of industries for the past 18 years, there is no better feeling than arriving at the training site and being welcomed with genuine smiles and excitement from the attendees – I love it when this happens!
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How-To Post [Blogging Blueprint]
INTRODUCTION: Your “how to” blog post should teach the reader how to do something by breaking it down into a series of steps. Begin your blog post by explaining what problem you are going to solve through your explanation and be sure to include any relevant keywords. Add in a personal story to establish your credibility
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Keep Swimmin’
My work anniversary was on February 1st. It’s hard to believe that I have been working with Signature Worldwide for 22 years! I love to see people’s reactions when I tell them that I have been with the company that long; I always wonder what they are thinking, but won’t say, especially the younger folks.
How to highlight your strategic differential in a highly competitive market?
“To be successful in the market, you must deliver a product or service that is unique, attractive, and of very high value to your target customers. This strategy needs to be difficult – if not impossible – for the competition to copy. You must know how to execute it with perfection”. (Spence, 2017)
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Reputation at Risk
It’s a normal Friday night: Occupancy is high, the lobby bar is buzzing, and, in the ballroom, a party is just getting started. A deejay has set up his sound system at one end of the room, the F&B manager set up a portable bar at the other, and servers have started circulating among the
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Do Your Service Standards Instantly Reduce Your Customers to a Number?
I’m all about reducing the number of clicks to access information electronically – that’s why I choose “e” for bank balances, weather forecasts, sports updates and more. However, as much as I might not want to admit it, nothing beats one-on-one service delivered sincerely, swiftly and with a smile.
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Planning A Luxury Trip Everyday
How many people do you know who get to plan luxury trips for a living? I am sure it is not many, but at Signature Worldwide our mystery shoppers are some of the lucky few who spend their days dreaming and planning the ultimate luxury get away.
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The Luxury Buyer
I love to travel. It’s surprising since I travel extensively for work, that I also chose it as my hobby for leisure. However, because I still work, I have limited time to vacation. This means that when I plan a trip, it is going to be a special one. In the past 10 years, I’ve