Signature recently completed our 2015 annual client survey. Getting our survey results is much like it was for me back in college, when I knew my exam had been graded. I was excited. I was nervous. How did I do? Based upon the exam results, what did I need to do now?
What do college exams have to do with client surveys? Read More »
A few years back, I became responsible for overseeing customer satisfaction surveys in our company. I was excited to jump in and figure out a way to ensure our company strategy was in alignment with our customer’s needs. Prior to 2012, Signature engaged an outside company to administer the surveys. Since we only sent out
Customer Feedback – As Easy As 1 2 3… Read More »
Today’s guest blog post is by Susan Palur, a Call Center Team Leader in charge of our discerning scoring department.
The Scoring Experience Read More »
