As someone who has delivered customer service and sales training to a variety of industries for the past 18 years, there is no better feeling than arriving at the training site and being welcomed with genuine smiles and excitement from the attendees – I love it when this happens!
Positive Reinforcement Ideas to Assist with Training and Coaching Read More »
Join Call Center Team Leader Rich Cunningham for another episode of Coaches Corner. A special guest, Call Center Team Leader Susan Palur, weighs in on best practices for getting the most out of your magic formula.
Coaches Corner – Best Practices Podcast Read More »
Our popular new podcast, Coaches Corner, is back for round two! Tune in as our host, Call Center Team Leader Rich Cunningham delves into the specifics of how to stay in control of a commonly faced situation: What happens when they just want the rate?
Coaches Corner – Rate Pushers Podcast Read More »
It’s a blog post! It’s a video! It’s a Cue-Tip! No… it’s a podcast!
Coaches Corner – New training tool hits the airwaves Read More »
I was in England to assist with a training session for hotel reservation department managers. The night before my presentation, I dozed off with the television in my room on a 24-hour news station. My dreams were influenced by my subconscious mind, which heard the same stories repeated all night long, and when I awoke,
When you’re swamped with your own work, how can you make time to coach your employees – and do it well?
Dave’s Fables: Coaching From The Weeds Read More »
MacGyver is television series created by Lee David Zlotoff. The show ran for seven seasons during the 1980’s. Angus MacGyver, the show’s main character, was a resourceful consultant who always epitomized extreme common sense. MacGyver could solve complex problems with everyday materials, along with his trusty Swiss Army knife and a roll of duct tape.
Dave’s Fables: Possibilities are Endless if You Use your Imagination Read More »
As I sat next to a self-proclaimed top revenue producer last week and listened several times to what he called his “sales spiel”, I couldn’t help but smile.
Dave’s Fables: The Coach Read More »
