It Only Gets Better From Here…
…more victories! He is a terrific leader and completely committed to his team and to this Hotel Makeover. I know he will get instant and long-lasting results and will see…
It Only Gets Better From Here… Read More »
Dave’s Fables: Proactive Sales Magic
…requests come from a place of a high level of knowledge about your product – they are probably pretty close to accurate. If a customer is new, their request or…
Dave’s Fables: Proactive Sales Magic Read More »
Signature Brasil Welcomed Into Our Licensee Family
…Edge program and Capturing the Educated Customer, to presenting benefits with emotion and logic in our Client Centered Sales class, the newest members of the Signature family are officially ready…
Signature Brasil Welcomed Into Our Licensee Family Read More »
Casino & Gaming Training
…to create legendary customer experiences. Learn More HOTEL RESERVATIONS SALES Hotel Reservations Sales Our goal is to motivate your employees to deliver legendary customer service to your guests by teaching…
Casino & Gaming Training Read More »
It Takes a Team to be Legendary
…sound better? Once we’ve prepared, we deliver the class and we hold ourselves accountable to the results. We ask every class participant upon completion of the training class to complete…
It Takes a Team to be Legendary Read More »
Keeping Customer Touch Points in the Age of Technology
…yes, amaze them with tales of a time when hotels did not have computers. The looks on the faces of the participants are priceless as they try to imagine how…
Keeping Customer Touch Points in the Age of Technology Read More »
Dave’s Fables: Going Back to the Basics
…lucky anymore. They actually have to be better than their competition and have a contemporary plan that touches everyone on a daily, weekly and monthly basis. Face it, the world…
Dave’s Fables: Going Back to the Basics Read More »
Preparing and observing training from an Account Manager’s view
…Points by Sheraton Biloxi. With each passing week comes an exciting new training event with one of our many skilled Signature Worldwide trainers. Just recently, I worked with Kenny and…
Preparing and observing training from an Account Manager’s view Read More »
Lessons Learned from the Staff Meeting
…great example of a staff meeting done right. Six months ago this organization won the Signature Worldwide $50,000 Hotel Sales & Service Training Makeover Contest. Hundreds competed across the United…
Lessons Learned from the Staff Meeting Read More »
Essence of a Leader
…and companies that claim to be leaders are largely self-anointed. If the owners of a small, new or inexperienced company know that they can’t get away with claiming to be…
Essence of a Leader Read More »