Request 3 for Free Mystery Shop Calls MEASURE YOUR PHONE INTERACTIONS We can mirror your customers interactions over the phone through mystery shopping. This measurement of your customer and guest…
Request 3 Free Mystery Calls! Read More »
So often we think about the don’t haves vs. do haves. I used to say this all the time, “If I had this __________ I could compete so much better…
To Tell or Not to Tell When You Are Renovating – It’s a Very Important Decision Read More »
…versions of how he came to have a wooden leg. For centuries, people have used stories to pass along history, to teach morals, to further political arguments, to influence behavior,…
…found that, with the connections comes trust…trust that what the coach is telling them is correct, trust that the coach is well-versed, prepared, etc. Simply put, a good coach builds…
Connecting with Clients: A Coaching Experience Read More »
…in which it is critical that the agent quickly and professionally engage the caller and promote your community. The online programs are good for compliance training, but fell short in…
Onboarding Your New Employees with Virtual Training Read More »
Often during long trips, my mind will spark a random thought. It’s like a little box in my brain opens, releasing a provoking tidbit to ponder…This time the spark was…
Dave’s Fables: CARE Read More »
…is unintentionally passing information not intended for other eyes. By nature, I’m a ‘big picture’ guy: I see details as extraneous brain-clutter unworthy of more than passing interest. I appreciate…
…era, we focused on five major interactions with our guests: Check-in, Check-out, Passing By, Guest Request and Guest Complaints. We felt those were our best opportunities to connect and engage…
Keeping Customer Touch Points in the Age of Technology Read More »
Signature Worldwide is committed to creating legendary experiences. Signature Worldwide is a leader in providing sales and customer service training to Fortune 500 companies and global brands in more than…
…reinforcement on a consistent basis, but they shouldn’t be the only ones doing this. Some of the most meaningful reinforcement I have received has come from my peers. Encourage a…
Positive Reinforcement Ideas to Assist with Training and Coaching Read More »
