…Hollyzoba@signatureworldwide.com or (614)734-2921 (direct) if you are on the west coast, or AmberFox@signatureworldwide.com or (706)454-1536 (direct) if you are closer to the east. If you are somewhere in the middle,…
A Tale of Two Hotels Read More »
So often we think about the don’t haves vs. do haves. I used to say this all the time, “If I had this __________ I could compete so much better…
To Tell or Not to Tell When You Are Renovating – It’s a Very Important Decision Read More »
…happen, or when change comes too slowly, we begin looking for something to blame for the perceived failure. We ignore the fact that training rarely brings rapid and radical course…
…perfect size, we got what we ordered, our tea was kept full, they were very nice to us, they said ‘welcome’ and ‘thanks for coming’, and it was reasonabillly priced….
Have You Reset Your Expectations? Read More »
…full, and the staff was very nice to us. They said ‘Welcome’ and ‘Thanks’ and it was reasonably priced. Isn’t that what you train companies to do?” (Note: After thirty-two…
Dave’s Fables: What’s Your Service Zero? Read More »
…tweets. A wonderful tool for searching tweets is TweetDeck. Set up searches for your company to see comments, your clients’ companies and any area of interest to them. Other ways…
Social Selling – Creating a Profitable Plan in Six Easy Steps Read More »
…strategy. In this session, attendees will learn: Effective negotiating tactics To have confidence when asking for your price How to use the Johari’s window to determine a negotiating strategy Identifying…
Negotiating Value™ Read More »
…assume the dominant position. To a sexist male, this is hardly an acceptable outcome. The practice isn’t as common today, either because we’re less formal or because it seems antiquated…
…will be English, of course, but the level of linguistic mastery may vary from basic to fluent. As trainers, it’s our job to be communicators first – and that means…
Winning Over Non-Native Speakers Read More »
…comments and act! Customer comments can be the key understanding your strengths and weakness. Prepare your associates to receive customer feedback. This also sounds simple, but many times we have…
The Importance of the Basics Read More »
