…customer service moment takes training for all customer service agents. Some of our associates look at the job simply as series of task to perform to come with a result….
The Tale of Two Cities – A Story of Customer Service Read More »
…and most well-funded competition.” In other words, customers are looking to be treated better and appreciated more for choosing your company over your competition. If you were to look up…
Who’s Listening to the ONLY Thing that Matters? Read More »
…the game changing course needed for today’s companies to virtually meet employee skill development and information retention goals formerly only accomplished through in-person training. Download our product card for more…
Delivering Impactful Virtual Training™ Read More »
Request 3 for Free Mystery Shop Calls MEASURE YOUR PHONE INTERACTIONS We can mirror your customers interactions over the phone through mystery shopping. This measurement of your customer and guest…
Request 3 Free Mystery Calls! Read More »
…on our popular Persuasive Presentation Skills course, will help prepare you for delivering a great presentation. Just fill out the simple form to download your copy. Download Your Free Ebook…
Speak Up! Give more confident, persuasive presentations. Read More »
Customer service and sales training tailored to the specific needs of your industry is one of Signature Worldwide’s differentiators. Our courses incorporate our extensive knowledge of adult learning techniques and…
…held to, but in practice, the employees are not applying it effectively. For example, a hotel company that recently contacted Signature to schedule an advanced training because, according to them,…
Humanization of Sales – The Next Step for the Survival of Organizations? Read More »
…see this from the outside of the building. How many people thought the same thought as I did and left without coming inside? Objective communication is tangible communication, using actual…
What You Are Saying to Your Customers, Really…? Read More »
…deals with all customer feedback, not just the social. However, with guest comments coming daily and highlighting so many hotel and brand functions, we may need to think about how…
Changing The Way We Organize Read More »
…and told me to go the corner market and get four bottles of milk – the milkman didn’t come today and we had company coming for dinner. Wow I thought,…
Dave’s Fables: Escort – Service – Intimacy – The Year was 1965 Read More »
