Think of Yourself …. BE SELFISH!
…the customer, creating a loyal customer which leads to higher revenues for the company. As an example; a customer asks for a part, has a complaint, a request. A simple…
Think of Yourself …. BE SELFISH! Read More »
…the customer, creating a loyal customer which leads to higher revenues for the company. As an example; a customer asks for a part, has a complaint, a request. A simple…
Think of Yourself …. BE SELFISH! Read More »
…of what’s coming, create buy in to the initiative, explain customized components and show how each person can positively impact success of the initiative. The Kick Off – Excites –…
…they understand the goal and see management demonstrate a genuine commitment to the communities the company serves. Scott H. Lewis is a sales and customer service coach for Signature Europe….
Maximizing Your CSR Effort Read More »
A few years back, I became responsible for overseeing customer satisfaction surveys in our company. I was excited to jump in and figure out a way to ensure our company…
Customer Feedback – As Easy As 1 2 3… Read More »
…arranged. It looked like an something from a Martha Stewart show. My kids were very impressed with this display and gave my wife many compliments on the tree and the…
What’s More Important – People or Product? Read More »
…the development of the business while feeling that they belong and their voice counts. They want an “experience” at work, not just a “to do” list. Simply put, they don’t…
Employee Engagement, It’s All About Perspective Read More »
…picture of the product or experience. If you listen with the goal of combining what is said with what is not said by the customer – you can add clarity…
Dave’s Fables: Proactive Sales Magic Read More »
…our first ever Signature Spotlight post. Where’s your hometown? Laredo Texas (Born in Nuevo Laredo Mexico) Educational background: El Paso Community College and Del Mar Community College in Corpus Christi…
Signature Spotlight: Norma Jarman Read More »
…of content. Infants simply issue them, and they help parents bond. “I’ll never forget my daughter’s and my son’s first smile!” Whatever their origin or motivation, smiles have a powerful…
Dave’s Fables: Smile! Read More »
…great example of a staff meeting done right. Six months ago this organization won the Signature Worldwide $50,000 Hotel Sales & Service Training Makeover Contest. Hundreds competed across the United…
Lessons Learned from the Staff Meeting Read More »