"I have arranged for many different seminars over the years from several different instructors, but I am always most impressed by the Signature sales trainers and their ability to incite our team to produce results and walk away with new enthusiasm for their profession."
VP Sales & Marketing
High Hotels, Ltd
Customer service training that increases sales. Sales training that enhances your customer's experience.
If your employees have the chance to convert more callers into customers, we can improve your odds.
Signature Worldwide is a leader in training employees to deliver legendary customer service while increasing sales. Since 1986, our unique training methodology has provided a measurable ROI for our customers, compelling them to return year after year.
Our process begins by assessing your unique business needs. We then design a training program around your objectives. Our experienced trainers deliver a motivating, engaging program that will inspire your employees to sell the value of your organization. Finally, we perform telephone mystery shopping calls to ensure your employees understand their newly acquired skills and are implementing what they have learned. Our online reporting system enables you to track each employees progress over time.
Signature Worldwide began in 1986 training hotel employees to improve customer service levels, increase RevPAR, raise occupancy levels and ultimately generate more revenue for our hospitality clients.
Over the past 25 years, we have expanded our industry expertise to multifamily and public housing, equipment, trucking, medical services, senior living and in 2010 introduced our new social media training. Whenever the phone rings, a customer approaches, or an online inquiry is generated, we can help to improve your customer's experience significantly.
Our training delivers results whether the class is onsite and instructor-led, online or our exclusive Web classroom training.
Our specialized training programs include:
At Signature Worldwide, we believe in Doing the Right Thing, Taking Pride in What We Do, Making It Fun, Passing Our Knowledge On, and Being Legendary!
Our purpose is to make a difference by improving customer service around the world.
We promise to be inspiring and fun, to be results-driven, and to provide you training that sticks.
Our Unique Methodology
Training Assessment & Design
Our specialized identification of gaps in, and obstacles to, customer loyalty and the training strategy that drives results. LEARN MORE
Our highly interactive, fun and inspirational, sales and service training tailored to our clients' business. LEARN MORE
Our unique expertise eliminates service apathy and ensures lasting behavior change. LEARN MORE
Training Evaluation & Measurement
Our approach, as a training partner, continues with our online scoring and reporting system that immediately begins to measure success. LEARN MORE