Heavy Equipment Inside Sales Training provides you with a hands-on partner to support your team in long-term growth.
Equipment Edge™ Inside Sales is designed for staff members responsible for converting incoming calls or in-person inquiries or sales, including:
- Inside Sales Counter Staff (Rental, Parts, and Service)
- Receptionists
- Parts, Rental, Service Managers
- Branch Managers
- General Managers
What to Expect from Equipment Edge™ Inside Sales Training
Three to 18 participants will spend an engaging and focused session together, learning the skills and tools necessary to help you differentiate your equipment company from the competition and capture more sales.
Using activity-based learning exercises and Signature Worldwide's proprietary Magic Formula, employees will learn how to:
- Determine standards that help define exceptional service and drive revenues
- Recognize service and sales opportunities
- Consistently exceed customer expectations
- Take ownership of a situation
- Gain understanding of the critical role they play in their own success and the success of your company
And because Equipment Edge™ Inside Sales is designed to impact employee behavior and create lasting improvement with your inside sales team, these employees will also practice their new skills through post-training coaching and reinforcement.
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Equipment Edge™ Inside Sales
Teach heavy equipment rental, parts, service, and inside sales staff how to spot service and sales opportunities in a unique program that demonstrates how to ask the right questions, convert inquiries into sales and identify cross-selling/upselling opportunities.