Training
SKILL DEVELOPMENT EXPERIENCE MATCHING YOUR NEEDS
Our industry-leading training programs are an organization wide approach to creating exceptional customer service, conflict resolution, effective and professional communication skills aligning with an engaged employee culture working toward results and business outcomes.
SOME OF OUR CLIENTS INCLUDE:
Our Credentials
Signature is a Veteran Owned Small Business based in Dublin, Ohio with 60 employees and has serviced customers in all 50 states.
UEI Number: H3ALHFHQTJS3
CONTRACT #: 47QREA24D0008
CAGE Code: 93bc4
NAICS Code: 611430
PSC: U001, U008 & U099
Contact Information
Jeff Scholes, Chief Operating Officer
[email protected]
(614) 766 – 5101 (ext. 2881)
Commercial Purchase Card
Can I use my government-wide commercial purchase card for payment? GSA Schedule contractors are required to accept the purchase card for payments equal to or less than the micro-purchase threshold. GSA Schedule contractors are also encouraged to accept the card for dollar amounts above the micro-purchase threshold. Ordering activities may consider purchase card acceptance when deciding which contractor represents the best value.
Core Competencies
Signature Worldwide is an industry-leading training solutions provider that specializes in customer service, manager coaching and feedback, effective communication, and inside/outside sales skills. For over 30 years Signature has helped companies improve their service experience, enhance the retention of their customers, develop management teams, and increase sales conversions. Our goal is to help clients create legendary customer experiences at every touch point.
Signature’s training is designed for front-line and customer-facing staff, managers, supervisors, and professionals involved in sales or business negotiations. Training is provided via Instructor-Led On-Site Training, Instructor-Led Virtual Classrooms, and Instructor-Led Phone Based.
Differentiators
Experience In Customer Service, Management And Sales Training - Signature Worldwide has trained over 30,000 businesses in fifty countries around the world with its primary focus in the U.S. Signature currently provides training services for over 5,000 client locations and facilitates more than 1,000 training sessions a year.
Experienced & Credible Trainers – Signature’s trainers are required to be certified in delivery methods (e.g., in-person and virtual instructor led) and in the individual content of our courses. The average tenure for Signature’s training team is 11 years. Facilitation includes both English and Spanish.
Reinforcement Programs – A one-time event will not provide the long-term skills you desire for your team. Without training reinforcement 75 – 80% of information learned is lost within 30 days. Signature’s clients have experienced maximum skills retention with our training reinforcement tools.
Results Driven Partnership – Signature’s training and coaching services have worldclass Net Promotor Scores, which has average 80+. Through Signature’s training programs our customers have seen 10 – 30% increases in customer service scores; positive changes in employee buy-in and engagement; and at least 15% increases in revenue conversions for those that utilize our recommended training programs.
Dedicated Account Manager & Outstanding Support - Each customer is assigned a single point of contact with an average tenure of 9.5 years. Our account management team has an impressive client retention rate of over 85% and achieved a team Net Promoter Scores of 88 in 2024.
Instructional Design - Signature has a team of instructional designers with experience in adult learning, using the Kirkpatrick training model, who can design customize programs to meet your specific needs.
Courses Drive Skill Development Through Adult Learning
Utilizing our assessment findings, key concepts and methodologies of Signature’s existing and successful courses, we will customize a fun, engaging, and inspiring training for your employees aligned with your business objectives.
We have training solutions for all your needs: creating world-class customer interactions in all areas of your business, from those employees with direct customer contact to those who support your customer facing team. Our solutions also include exemplary supervisor and manager skills development to ensure your management team is recognizing and reinforcing the right behaviors and customer interactions. Additionally, we have courses that develop skills emphasizing relationship-building, effective communication, negotiation and successful project execution
Testimonials Reasons to Love Us
See why our clients value what we do, in their own words.
Proven Process Make the Difference
By putting Signature's Proven Process to work, our customers realize improved customer service ratings, increased orders due to satisfied customers, raving fans and referrals.
