luxury hotel guest service Creating a luxury experience

Our Signature Select training program will train your employees to be focused on exceeding customers’ expectations by creating personalized experiences

Some of our Luxury Hotel & Resort clients include:

Urgo HotelsGrand Hotel

Image of a luxury hotel room in a large city.

Build a Culture Driving World Class Guest Experiences

The bedrocks of the luxury experience will always remain. The distinct services, exquisite finishes, and elegant products are the price of admission. What really sets a luxury brand apart today — what defines luxury above everything else — is personalized service.

Creating a luxury experience is a competitive business. A legendary service and sales culture is your keystone for success. Signature Worldwide has designed and certified a suite of training programs exclusively for the International Luxury Hotel Association and their members.

Signature Select offers integrated training solutions for all service touchpoints. When implemented as a complete solution, all employees become focused on exceeding customers’ expectations by creating personalized experiences. Just as you know each of your guests are unique; we understand your business is as unique. Our programs are designed utilizing our Proven Process and are customizable to your brand, your personality and your exclusivity.

Enhance Guest Experiences Through Personalization

This program is designed to overcome one of hospitality’s most difficult challenges — how to deliver personalized service experiences guests expect from a luxury hotel. It is a fun, unique, and empowering training solution that provides staff with the tools to strengthen guest relationships, anticipate requests, and handle challenging situations with winning results.

Image of a private pool, overlooking the ocean on a resort.
Image of a luxury hotel lobby.

Drive Revenue Through Conversion and Upselling

In this program, Signature teaches guest service representatives a unique methodology for handling reservation inquiries and improving guest experiences. This training is a turnkey system for changing behaviors that create lasting improvements in guest satisfaction, conversion rates, and RevPAR.

Improve Your Transactional and Relationship Sales Skills

This program allows sales professionals to take a more proactive, disciplined approach for achieving significant and sustainable increases in revenue. This program covers everything from establishing credibility and building rapport to supporting higher rates, offering alternatives, and asking for the businesses at the right time and in the right way to gain commitment.

Image of a woman with a hat on, enjoying the cityscape with a view from her own private pool.

Courses MAKE THE MOST OF EACH CUSTOMER INTERACTION

We have training solutions for all your needs: inbound inquiries, handling customer inquiries and concerns, and develop your managers and supervisors. We continually research customer service and sales strategies to update our courses with the most effective content. Additionally, our experience and current involvement with the freight and logistics industry provides us unique insights into the changing habits of your customers wants and needs. These insights are captured and built into our focused training programs.

Testimonials Reasons to Love Us

See why our clients value what we do, in their own words.

 

Emerald Keep

Over the years your training programs have set the bar high and made our business a shining example of how to do things better to be “Best In Class”. We really appreciate how you have tailored these classes to fit the new climate we are living and selling in today. Looking forward to the next series and what we can deliver to our clients as we view the future and life beyond the pandemic.

Vice President of Sales & Revenue Generation
Emerald Hospitality
Emerald Keep

Over the years your training programs have set the bar high and made our business a shining example of how to do things better to be “Best In Class”. We really appreciate how you have tailored these classes to fit the new climate we are living and selling in today. Looking forward to the next series and what we can deliver to our clients as we view the future and life beyond the pandemic.

Vice President of Sales & Revenue Generation
Emerald Hospitality
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Proven Process Make the Difference

By putting Signature's Proven Process to work, our hotel customers realize higher call conversion rates, increased sales, improved customer satisfaction, and great referrals from guests.

Proven-Process Signature WorldWide

Contact Us

Ready to get more from sales and customer service training? Our proven process will set you up for success.

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